Almost every login problem comes down to one of a small number of causes. Work through these in order and you’ll usually be back in within a couple of minutes.
Quick fixes first
Before anything else, try these — they resolve the majority of cases:
- Check your connection. Switch between Wi-Fi and mobile data, or move to better signal.
- Re-type carefully. Confirm the mobile number and password are exactly right, watching for autocorrect.
- Update the app. An outdated version can fail silently; install the latest from the genuine source.
- Restart the app. Fully close and reopen it, or reload the page in your browser.
Diagnose by symptom
| Symptom | Likely cause | Fix |
|---|---|---|
| “Incorrect password” | Typo or forgotten password | Reset via forgot-password |
| Nothing happens on submit | Weak connection or old app | Check signal, update app |
| OTP never arrives | Signal, wrong number, or delay | Wait, re-check number, resend |
| “Account not verified” | Verification incomplete | Finish verification in profile |
| “Account locked” | Too many failed attempts | Wait, then reset password |
Wrong password
If the password is rejected, don’t keep guessing — repeated failures can temporarily lock the account. Instead, use the forgot-password guide to reset it cleanly. Choose a new, unique password and store it in a password manager so this doesn’t recur.
OTP not arriving
When a one-time code doesn’t show up:
- Give it a full minute — codes can be briefly delayed.
- Confirm the number on file is correct and has signal.
- Check any SMS-filtering or spam folders on your phone.
- Use resend once, rather than requesting repeatedly in quick succession.
Account locked
A lock after several failed attempts is a security feature, not a penalty. Wait for the cool-off period to pass, then reset your password before trying again so you’re not relying on a forgotten one.
Still stuck?
If you’ve worked through everything above and still can’t get in, contact official support through the genuine website only. Have your registered number ready, describe exactly what happens, and never share your password or any code. You can also revisit the main login guide to confirm each step.