Forgetting a password is nothing to worry about — resetting it usually takes a minute or two. Here is exactly how, plus what to do in the few cases where it isn’t quite so smooth.
How to reset
- 1
Open the login screen
On the genuine site or app, go to where you normally sign in.
- 2
Tap “Forgot password?”
It’s usually just below the password field.
- 3
Enter your registered number or email
Use the exact contact tied to your account.
- 4
Receive and enter the code
A one-time code or reset link arrives by SMS or email; enter or open it.
- 5
Set a new, unique password
Choose a fresh passphrase you don’t use anywhere else, and confirm it.
- 6
Log in with the new password
Return to the login screen and sign in as normal.
If the code won’t arrive
- Wait a full minute — codes are sometimes briefly delayed.
- Check your signal and any spam/SMS-filter folder.
- Make sure the number or email is correct and still yours.
- Use resend once rather than requesting repeatedly.
If it still doesn’t come through, our troubleshooting guide has more detail on OTP problems.
Choosing a strong password
Use this reset as a chance to upgrade your security. A strong password is long and unique — a passphrase of four or five unrelated words beats a short scramble of symbols, and is far easier to remember. Store it in a password manager rather than reusing an old one. Our account-safety article explains why this single habit prevents most account compromises.
No access to your number
If you can no longer receive codes on your registered number — for instance, you changed phones — recovery is harder but not hopeless. Contact official support through the genuine website, be ready to verify your identity, and never share codes or passwords with anyone who contacts you first. This is exactly why keeping a recovery email up to date, as covered in the registration guide, is so worthwhile.